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In this globalization era, everyone wants to get utmost support with least price. The customer wants to reduce cost whereas service provider wants to maximize their revenue. PROPER ICT is a well-known Outsourcing Company in Kosovo who has a good reputation in optimizing this inconsistency.
PROPER ICT is a growing name in the IT Outsourcing companies in South East Europe. People outside that area, especially from EU will be equally benefited. And as the time zone is the same, the working process will be a lot smoother.

Creating a better customer experience wherever, whenever, and however.

The services range from Advanced and progressive Digital Transformations Services to integration of business-level solutions for web application development with great responsive web design knowledge. With extensive knowledge and experience in Information and communication technology, the company is all set to make an impression on the world of IT Outsourcing.
Outsourcing has become a key strategic tool for any business.

Results you can measure.


Articles writen


Higher results


Improvement in customer satisfaction ratings



CEO / Director

Marketing Manager

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.